Make More Contacts Over The Phone With Brian Podolak

April 04, 2022

Take the 1,000-call challenge

Communication Tips you’ll learn today on The Sales Podcast…

  • Native New Yorker

  • Learned patience and how to work with a culture that is not motivated by money in Costa Rica

  • How to motivate people

  • Grew a call center to 600 employees

  • Looked at quality of life

  • Gave unlimited vacation time

  • Helped him relax and calm down, which was healthier

  • He had to be within two bus stops for his workers, so location was key

Take the 1,000-call AI challenge to make more sales with outbound calling.”

  • People today are looking at quality of life as well now in the post-COVID world

  • People understand their worth now

  • He is paying his people better

  • Create a better culture to offset lower salary if you can’t match your competitors

Chris Orlob discusses AI for cold calls on The Sales Podcast 233

  • Working in the B2C world to return calls to leads and transfer to a sales rep

  • Calls are so rare post-COVID, so making calls can be more effective today

  • Multi-media, multi-step follow-up is key

  • He’s creating a contact-solution vs. a call-center-solution

  • He has a conversational AI product

  • Personalized greetings

  • Tied to your CRM, i.e., tokenization

  • Does a TO—turnover—quickly when the system doesn’t know how to answer

  • People want to be more direct and get to the point faster

  • The AI has to listen

  • We don’t listen to learn, we listen to reply

  • Listen to understand

  • Your AI can keep you

    • Conversational

    • Consistent

    • Compliant

    • Cost-effective

  • You need 10-agents at least to benefit from his software

  • It’s an all-in solution

  • He’s the gas of the fire, not the spark

  • It’s a model that has to be trained by humans

  • Get your sales cycle dialed in before you bring in AI

Sales Growth Tools Mentioned In The Sales Podcast

  • Take the 1,000-call challenge at Vocodia