S.M.I.L.E. To Make Exceptional Sales, Steve Rigby

January 14, 2020

Put People First To Be First In Sales

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Experience is a great teacher, but the tuition sure is high
“Trust, not technology, is the issue of the decade, ” Tom Peters
14 years of referrals
Become a better person is the challenge. Teaching sales is easy.
“M” – It’s up to “me” and turn it upside down and it’s “we”
“S” – keep it Simple for yourself and for your customers
- What they have now is what is lacking so find out more about that
- If you give people too many choices it hurts sales

70% of the sale is made my the human relationship/feel as referenced in “Customers Are People…The Human Touch” by John McKean
“E” – enjoy everyone you meet and everything you do
Put people first and your product last
Call people you know and ask for referrals to bypass cold calling
People buy you
Time kills deals
“Are you okay?”
Knowledge-Skills-Desire = Habit
Which is most important?
Desire/Attitude is the front wheel of the tricycle
The person seated on the tricycle is most important.
Do you care about your customers?
Do you have the character?
Do you have the values and attitude?